What do no-shows cost you?
For volunteer shifts or crew jobs: the hours and dollars lost each year when people do not show up.
Short answer. No-shows cost the hours of the missed shift or job plus the time spent finding cover. Multiply shifts per week by 52 and by your no-show rate, then by the hours lost and the value of an hour. For volunteers in Colorado, the 2025 value of an hour is $39.99.
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What reduces no-shows
- Reminders by text and email before each shift or job
- Letting people swap or drop shifts themselves, early, instead of simply not coming
- A clear view of open gaps, so cover is found quickly
- Check-in that shows who is missing while there is still time to act
A volunteer scheduling app or a dispatch app does all of these.
Questions
What no-show rate should we use?
Your own, from last month’s sign-in sheets or schedules. If you do not know it, that is a sign check-in is worth recording.
Why count more than the shift itself?
A no-show also costs the time spent finding cover, rescheduling or apologizing to a customer.
Tell us how the work gets done today.
Use the contact form or write to hello@sarasoris.com. The first conversation is free.
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